In the Maintenance section of the portal, you are able to log any defects as tickets that can be assigned to other employees/management.

Open tickets

Here you will find an overview of all current defects that have been logged and haven't been resolved yet along with some other relevant information, such as who has submitted the request and who they have assigned it to, the priority of the request, any images or messages that have been attached, and the time since it was initially logged.

You can add a new request by clicking on the Create New button in the top left hand corner of the page.

Here you can enter the details of your ticket and log it to the portal as shown above.

Queried tickets

Here you will find all defects that have been marked as queried by a user.

Completed tickets

Here you will find all defects that have been marked as completed by a user.

Please note: all tickets can be moved to different sections by users by selecting Edit on the item, then clicking on the drop down menu on Status.

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