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Invoice FAQs: "contact already exists"
Invoice FAQs: "contact already exists"

How to solve the "contact already exists" error message if you encounter it!

Matt Taylor avatar
Written by Matt Taylor
Updated over a week ago

I am trying to add a new supplier/contact to Opsyte so I can approve the invoice into Xero, but it says the contact already exists

If you or your accountant have added a contact directly into Xero on the same day you are trying to approve an invoice through Opsyte and adding a new contact WITHOUT re-syncing the data, you will get an error saying the contact already exists.

To fix this, please click on the Xero Menu and 'Sync Contacts / Suppliers' to pull the data from Xero.

Now, you will be able to map to the correct supplier.

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